Terms & Conditions

Last updated: 25 September 2026

Welcome to True to Nature.

These Terms & Conditions govern your use of true2nature.co.za and your purchase of products from True to Nature through our website.

By accessing or using our website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

1. About True to Nature

True to Nature is a South African business offering natural skincare, wellness, aromatherapy and related products.

Website: true2nature.co.za
Email: info@true2nature.co.za
Telephone: 082 082 5786
Physical address: 55 Problem Mkhize Road, Essenwood, Berea, 4001, South Africa

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

Violate any applicable law or regulation
Infringe the rights of another person
Attempt to gain unauthorised access to our website, systems or accounts
Introduce malicious software or harmful code
Interfere with the operation or security of the website
Use the website for fraudulent or abusive purposes

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices and other information displayed on our website are accurate and up to date.

However:

Product colours and appearance may vary depending on your device or screen.
Packaging may change from time to time.
Product images may be for illustrative purposes.
Product descriptions and specifications may occasionally contain errors or omissions.
We reserve the right to correct errors and update product information at any time.

Where there is a material error in a product description or price, we reserve the right to correct the error and, where appropriate, cancel an affected order.

4. Natural Products and Individual Reactions

Many True to Nature products contain naturally derived ingredients, essential oils, botanical extracts and other natural substances.

Natural ingredients may vary slightly in colour, texture, scent or appearance from batch to batch. Such variations do not necessarily indicate that a product is defective.

Individual reactions to skincare, wellness or natural products can vary.

You should review the ingredients and product information before using a product and discontinue use if you experience an adverse reaction.

If you have known allergies, sensitivities, are pregnant or breastfeeding, are taking medication, or have a medical condition, you should seek appropriate professional advice before using products where relevant.

Our products and website content are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.

5. Prices

All prices displayed on the website are shown in South African Rand (ZAR), unless otherwise stated.

We reserve the right to change product prices at any time.

Price changes will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.

Where applicable, delivery fees and other charges will be displayed during the checkout process before you complete your purchase.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

An order is accepted when we confirm that the products are available and that we are able to fulfil the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product description error
We suspect fraudulent or unauthorised activity
We are unable to verify the payment
There has been an error in the ordering process
We are unable to deliver to the address provided

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Product Availability

Products displayed on our website are subject to availability.

We do not guarantee that every product will always be in stock.

If a product becomes unavailable after you have placed an order, we will contact you where reasonably possible and may offer an alternative product, allow you to cancel the affected item, or provide a refund.

8. Payment

Payment must be completed using the payment methods made available during checkout.

Payments may be processed by third-party payment providers.

We do not generally store complete credit or debit card details on our own servers.

An order will generally only be processed once payment has been successfully authorised or received.

If a payment is reversed, declined or otherwise fails, we may suspend or cancel the relevant order.

9. Delivery

We deliver orders to the delivery address supplied by the customer during checkout.

Delivery times provided on the website or during checkout are estimates and may vary due to circumstances outside our reasonable control, including courier delays, weather, public holidays, strikes, incorrect addresses or other unforeseen circumstances.

You are responsible for ensuring that your delivery information is complete and accurate.

If you provide an incorrect or incomplete address and this results in additional delivery costs, delays or the return of your parcel, you may be responsible for any reasonable additional costs incurred.

Once your order has been dispatched, you may receive tracking information where tracking is available.

10. Delivery Delays and Lost Parcels

If your order has not arrived within the expected delivery period, please contact us at info@true2nature.co.za.

We will work with the relevant courier or delivery provider to investigate the issue.

Where a parcel is confirmed as lost or otherwise requires replacement or refund, we will deal with the matter in accordance with applicable consumer protection laws.

11. Returns and Exchanges

We want you to be satisfied with your purchase.

Returns, refunds and exchanges are subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA).

Because certain True to Nature products may be skincare, cosmetic, wellness or personal-use products, some products may not be eligible for return where the product has been opened, used or otherwise cannot reasonably be resold for health, hygiene or safety reasons.

Where a return is permitted, products may need to be:

Unused
In their original condition
In their original packaging
Accompanied by proof of purchase

Nothing in these Terms & Conditions is intended to remove or restrict any rights that you have under the Consumer Protection Act or other applicable South African law.

For information about returning an item, please contact info@true2nature.co.za before sending the product back.

12. Defective or Damaged Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
Photographs of the product and packaging where relevant

We will assess the issue and, where applicable, provide a repair, replacement, refund or other appropriate remedy in accordance with the Consumer Protection Act.

13. Refunds

Where you are entitled to a refund, we will process the refund using the appropriate payment method or another reasonable method.

The time required for the refund to reflect in your account may depend on the payment provider or financial institution involved.

Where applicable, reasonable delivery or return costs may be dealt with in accordance with the Consumer Protection Act and the circumstances of the return.

14. Promotions and Discounts

From time to time, True to Nature may offer promotional discounts, vouchers, competitions or special offers.

Unless otherwise stated:

Promotional offers are subject to availability.
Promotions may have specific terms and expiry dates.
Promotional codes may not be exchanged for cash.
Promotional offers cannot necessarily be combined with other offers.
We reserve the right to correct obvious errors in promotional pricing or promotional information.

Specific promotional terms displayed with an offer will apply in addition to these Terms & Conditions.

15. Gift Cards and Vouchers

Where True to Nature offers gift cards, vouchers or promotional codes, additional terms may apply.

Gift cards and vouchers may be subject to expiry dates, usage restrictions, minimum purchase requirements or other conditions displayed at the time of purchase or issue.

Any applicable conditions will be communicated with the relevant gift card, voucher or promotion.

16. Intellectual Property

All content on the True to Nature website, including but not limited to:

Text
Product descriptions
Photographs
Graphics
Logos
Branding
Website designs
Videos
Illustrations
Icons
Product names

is owned by or licensed to True to Nature and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, copy or commercially exploit website content without our prior written permission, except where permitted by law.

17. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You must provide accurate information and notify us if you believe your account has been compromised.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud or breach of these Terms & Conditions.

18. Customer Reviews and User Content

Where our website allows customers to submit reviews, photographs, comments or other content, you agree that your submission:

Is truthful and based on your genuine experience
Does not contain unlawful, defamatory, abusive or offensive material
Does not infringe another person’s intellectual property or privacy rights
Does not contain malicious code or links
Does not impersonate another person

By submitting content to us, you grant True to Nature a non-exclusive, royalty-free licence to use, reproduce, display and publish that content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

19. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

These third-party services may include payment providers, delivery providers, social media platforms, analytics services and other external services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

20. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

The website may occasionally be unavailable due to:

Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Network failures
Circumstances beyond our reasonable control

We will take reasonable steps to restore the website where possible.

21. Limitation of Liability

To the extent permitted by applicable law, True to Nature will not be liable for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

In particular, nothing in these Terms & Conditions is intended to limit rights or remedies available to consumers under the Consumer Protection Act.

22. Force Majeure

We will not be responsible for delays or failures in performing our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, war, civil unrest, strikes, supply-chain disruptions, power failures, telecommunications failures, government restrictions, pandemics, cyber incidents or other events beyond our reasonable control.

23. Privacy

Our collection and processing of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

24. Complaints

If you have a complaint about a product, order or service, please contact us first so that we can attempt to resolve the matter.

Email: info@true2nature.co.za
Telephone: 082 082 5786

We will endeavour to respond to complaints within a reasonable period.

Nothing in these Terms & Conditions prevents you from exercising any rights or pursuing any remedies available to you under applicable South African law.

25. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

Changes will be published on this page and the “Last updated” date will be amended accordingly.

Your continued use of the website after updated Terms & Conditions have been published constitutes acceptance of the updated terms, to the extent permitted by law.

26. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms & Conditions or your use of the website will be subject to the applicable courts and dispute-resolution mechanisms of South Africa, subject to any mandatory rights or remedies available to consumers under applicable law.

27. Contact Details

If you have any questions regarding these Terms & Conditions, please contact us:

True to Nature
55 Problem Mkhize Road
Essenwood, Berea
4001
South Africa